1 Adapt to the differentiated needs of different types of service objects

(1) Burglar alarm services time requirements

The security and prevention needs of different types of service objects vary greatly. Although burglar alarm services cannot cover all aspects, in mainstream applications, they should meet the needs that are suitable for their risk prevention, and achieve timely, reliable, accurate, and effective.

The key to burglar alarm services lies in whether they can meet the expected disposal subject of service objects, such as the requirement for the police to arrive at the alarm site in a timely manner and carry out disposal.

The general requirement for handling alarm situations is that the processing time must be within 5 minutes in the urban area and 10 minutes in the suburbs to arrive at the alarm site. According to data statistics, if the police arrive at the alarm site 1 to 3 minutes after the alarm, the arrest rate is generally 60% to 70%. If they arrive at the alarm site around 5 minutes, the arrest rate is only 20% to 30%.

If the burglar alarm service takes a long time to receive, verify, and forward the alarm information on its own, even if accurate incident alarm information is provided to the police, it will be of no use or cause certain losses to customers, which loses the significance of alarm. Therefore, in order to adapt to the police’s policing mechanism, burglar alarm services must have an effective corresponding response time. Nowadays, burglar alarm services can provide on-site images and alarm information to the alarm monitoring center within 2 seconds when an alarm occurs for network users. The alarm monitoring center can check the alarm situation within 30 seconds. The forwarding time can be within 2 seconds. To achieve this time level and win valuable time for the police to solve cases on site, burglar alarm services should use the video verification method, which cannot be achieved solely by phone verification or manual on-site verification.

(2) Burglar alarm processing method

For families and individuals, in terms of security, the first priority is to ensure life safety and physical health, followed by property and equipment damage losses. Due to the fact that most people in countries are not allowed to hold weapons according to law, they have almost no resistance when facing malignant personal injury, and can only rely entirely on reporting to the police, and rely on the police to arrive at the site in the shortest possible time to ensure personal and property safety. Therefore, burglar alarm services should ensure that the demand for such alarm assistance reaches the police in the shortest response time. However, when there is no one in the customer’s location and a burglary occurs, the customer’s expectation becomes how to prevent property damage. As long as the property is not damaged, whether the thief can be caught or not becomes unimportant for the customer. So, what burglar alarm services should do at this time is how to use technical means to intimidate criminals and stop crimes.

There should be corresponding burglar alarm services for the needs of different types of customers, as well as non alarm rescue services as stipulated in the contract. To assist customers in remote or on-site door locking, dissuade personnel from entering, remind non normal operators to accept abnormal service procedures, and meet the differentiated needs of different types of service objects in a targeted manner.

2 Remote, networked, localized, and specialized burglar alarm services

The burglar alarm service relies on information technology systems and mainly provides alarm information. Its core is to establish a fast channel between users, public security or rescue agencies, solving the problem of quick communication between customers, public security or rescue agencies.

From the development process and current situation of the burglar alarm service industry, burglar alarm services are not limited to local reception of alarm situations. It is a large-scale, cross regional, and cross city remote reception of alarm information services. On the one hand, burglar alarm services are based on information services, using modern new technologies, new formats, and new service methods to meet demand. It has characteristics such as high technology, networking, and global sharing. On the other hand, the burglar alarm service must fulfill the agreement with the customer, and its disposal must be carried out locally. This constitutes two indispensable aspects of the burglar alarm service industry: it is necessary to support nationwide alarm services with the informatization and networking of the technical system, while also providing specific comprehensive services to customers with localization, specialization, and timeliness in rescue implementation. The large-scale remote alarm monitoring system across regions, combined with local alarm monitoring systems and security and rescue services, will also be an effective development direction for burglar alarm services in the future.