1 The alarm control panel just power on, there are “PSTN Line Cut, NO Battery” and other alarm information

It indicates the alarm control panel is not connected (or wrong wiring) to the telephone line, battery. If telephone line, battery are unnecessary, you can turn off the alarm of the corresponding item in “Device/Panel Setting/Abnormal Set”.

2 The alarm control panel broadcasts voice prompt “XX zone failure”

(1) The alarm control panel supports a variety of resistors, a variety of connections, such as having used of 3.3K resistors, should select the appropriate 3.3k resistor in the system “Device/Panel setting/More Setting/WTRES”.

(2) Please watch the diagram on the inside cover of the shell. If the sensor is connected by normally open or normally closed, the resistors must be connected in parallel or in series.

(3) The alarm control panel prompt the zone is faulty when arming, and when the zone returns to normal, it alarm if it is triggered. This indicates that the zone is in a state of forced arming. If the faults of this zone occur frequently, it is recommended that you select “N” in the system “Setting/Configure/More Configure/Zone Force”. If the zone is faulty when arming, the alarm control panel will automatically bypass the zone.

3 The alarm control panel broadcasts voice prompt “XX equipment failure”

It indicates that the related device connected to the bus interface (keypad interface) cannot be found, such as a keypad or a single-zone address module. Therefore, the item “Device/Bus Scanner” must be run after installation.

4 Can not log in using super user password

The super user password is not allowed to log in the state of arming for security, therefore, the super user password must be used to log in when disarming.

5 The disarming operation is unsuccessful

(1) If the keypad do not be used for a while, it will dim. At this time, press any key will make the keypad bright. After pressed the key of disarm, the alarm control panel prompts to enter the password, then enter the password and press Enter to complete the system disarm.

(2) In the case of an alarm, it cannot be disarmed. At this time, the alarm control panel will display alarm information as a priority choice, the safest operation should be to see the display of the alarm information, press the cancel button for a while, the alarm control panel prompts entering the password, enter the user password 123456 + enter button to eliminate the alarm, the alarm control panel is still in the arming state. After the alarm is released, operate according to the method above to disarm.

6 Restore alarm control panel to the factory value

(1) In the system “Support/Maintenance/Factory Reset” to restore the factory value.

(2) The hardware restores the factory value. In case of power failure, press the S1 switch on the alarm control panel, then power on and hold the S1 switch for 25 seconds (When the 5 status indicators on the motherboard are constantly on at the same time), at last release the S1 switch.

7 How to deal with the alarm control panel calls

When the call from the alarm control panel is picked up, be sure to press the key “1” according to the voice prompt. Otherwise, the alarm control panel judge that the alarm information is not notified to the user, and it will dial again.

8 Where does the zone 399 come from

(1) The address modules have a same code (two or more modules are dialed the same code).

(2) There is an address module that the code is not dialed.

You can find this address module based on the serial number of the zone 399.

9 The keypad always displays “connect Panel…”

(1) The keypad interface circuit is short-circuited.

(2) Disconnect the bus wire on the bus interface to check if the bus wire is short-circuited.

10 Keypad warning light has been light?

(1) The alarm control panel has alarm information.

(2) 24 hours zone is not back to normal, such as the panic button was pressed.

11 Forget the passwords

Use “the hardware restores the factory value” above of item 6 to restore the alarm control panel.

If you have any other questions, please feel free to contact us.